SB8200 is not properly plugged into the electrical outletĭownstream receive channel cannot be acquired
#EERO ROUTER LIGHTS MAC#
Please confirm with the service provider to ensure the modem is provisioned and have the HFC MAC address ready if requested. NOTE: If the Receive, Send, and Online LEDs are flashing the modem may not be provisioned. If this is not the behavior that the SB8200 cable modem is displaying, please refer to this table for more information regarding LED behavior. With the proper setup, the Online LED should be solid green. If both devices cannot connect to the Internet, contact the cable provider to request an additional Internet IP address. However, the cable provider must provide Internet IP Address to each device for Internet access. NOTE 2: It is possible to connect two devices to the SB8200. Connecting a Wi-Fi router to the SB8200 is recommended when there are multiple client devices in the home network. NOTE 1: A typical setup for Internet access consist of connecting one computer or a Wi-Fi router directly to the cable modem.
Verify that the coaxial cable is connected from the cable port of the SB8200 cable modem to the cable outlet.Verify that the power cord is connected from the power port of the SB8200 cable modem to the power outlet.NOTE: If the solutions provided in this document do not resolve the issue, please contact the cable operator for assistance. The following troubleshooting steps must be followed in sequence. This document provides helpful information for troubleshooting Internet connection issues with the SB8200 cable modem. If Internet connection issues with the SB8200 cable modem arise, troubleshooting may resolve the issue or may provide insight as to what is causing the issue.
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